Author: Shahji Jacob

At the height of the Internet and e- commerce boom, Bill Gates made the famous statement that while people need banking, they may not need banks. Those where the days when it was fashionable to predict the end of retailing as we knew it then. From shopping to banking and almost any other activity involving some form of disintermediation, people were predicting the end of the brick-and-mortar world with everything being e-enabled over the internet. Then came the dot com bust and the big fall of e-commerce prompting many of the traditionalists to have the last laugh and the “I-told-you-so” look in their eyes while feeling secure that their brick and mortar world is to stay.

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